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“Escape, Barricade and Defend” is our program foundation.

Escaping from the threat is your first and best option. Escaping has 3 parts.
1. How to get out from where you are?
2. Where to go once out?
3. What to do when you get there?

If escaping is not possible, we recommend Barricading and Defending. We share the criteria on where the best place to go. Before selecting the place to barricade you must think about:
1. Can you see danger coming?
2. Can you defend from this position?
3. Can you escape from here if needed?

Dave Young is a co-founder of Vistelar and a nationally recognized officer safety and defensive tactics authority. He is a master instructor in Vistelar’s non-escalation, de-escalation, and crisis intervention curriculum and heads up Vistelar’s physical alternative training (personal protection, stabilization, control, non-lethal weapons, and lethal weapons). In this 30 minute audio, Dave discusses the application of Vistelar’s tactics in a retail setting with Allen Oelschlaeger, the host of the Conflict In Conflict podcast.

Workplace violence (WPV) in healthcare is well documented. Out of all workplace assaults in the United States, fully 75% of them occur in healthcare and social service settings. In this report, learn what should be included in a workplace violence safety and health training program in order to align with the guidelines of the Joint Commission and OSHA.

Joel Lashley describes himself as the healthcare “violence nerd.” He has been studying healthcare violence for over 30 years and is the author of “Confidence In Conflict For Healthcare Professionals: Creating an environment of care that is incompatible with violence.” In this 22 minute audio, Joel discusses the “one voice” tactic for managing a crisis situation with Allen Oelschlaeger, the host of the Confidence In Conflict podcast.

When we ask our clients about the greatest source of conflict within their organizations, conflict among employees ranks #1. Discover the surprising thing we’ve learned about this type of conflict and the differences between individual conflict and team conflict.

On Wednesday, June 13th, Vistelar’s Kati Tillema co-presented with Tara Nutley from Macy’s to talk about our partnership, as well as deliver some key tactics for better managing conflict in retail asset protection settings. The presentation was done as part of the National Retail Federation’s annual NRF Protect conference. In…Continue Reading »

Years ago, I (Gary Klugiewicz) had an extremely valuable discussion about Training Program Design with Danny Rosa from the Michigan Commission on Law Enforcement Standards. He concisely explained how to implement successful training programs. He stated that Programs Standards require that you: 1. Mandate outcomes that explain what you want…Continue Reading »

Good morning everybody. This is Dave Young from Vistelar. In our Verbal Defense and Influence programs we address the importance of making a positive initial contact. We do this by: 1. Giving the appropriate greeting 2. Name and affiliation 3. Reason for contact 4. Relevant question We do this by using a…Continue Reading »

Listening is one of the most valuable of human skills (if not THE most valuable) and people frequently make common listening mistakes. However, our educational system and organizations do little do train people how to listen. In this article, you will learn how to use the Reflect tactic to listen better.

“All the changes are the part numbers.” I heard this advice early in my career but, recently, I have decided this advice is flawed. In this article, you will learn why and discover the four issues I think most negatively impact organizational performance.