Ben Gatto, Fort Carson, CO
Verbal Defense and Influence Instructor
Meddac Security
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It’s all encompassing when dealing with many forms of conflict. I plan to bring these standards to the rest of my entire department.
Brooke Renker, Wheat Ridge CO
Verbal Defense and Influence Instructor
Wheat Ridge Regional Center
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It was an excellent class and I was kept entertained and informed. I told my supervisor how much I enjoyed the class.
Doug Severinson, Wheat Ridge CO
Verbal Defense and Influence Instructor
Clincial Security Officer
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I learned how to communicate and give people options. It was a very dynamic class.
Salvador Ramos, Grand Junction, CO
Verbal Defense and Influence Instructor
Grand Junction Regional Center
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It serves as a reminder to have better communication. Everyone deserves a professional face.
John Surprenant, Wheat Ridge CO
Verbal Defense and Influence Instructor
Community Integration Coordinator
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It’s a new way to talk to residents with respect and dignity. It keeps situations from escalating in the first place.
Joshua Fowler, Denver, CO
Verbal Defense and Influence Instructor
Colorado Department of Revenue
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I can see very easily how I can apply this to not only my professional life but my personal life as well. The fixe maxims and universal greeting can defuse a sitation before a conflict even starts.
Charles Smith, Colorado Springs, CO
Verbal Defense and Influence Instructor
Grand Junction Regional Center
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What an excellent job they’ve done in turning this into something that is much more applicable for people with mental health issues. They changed some of the language and 5 Universal Truths were more tailored to be more effective for some of the individuals that myself and so many others work with.
Leticia Cisneros, Colorado Springs, CO
Verbal Defense and Influence Instructor
Grand Junction Therapy Center
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There’s really great information that’s going on; lots of that are really going to be useful when I go back to my facility and the individuals there as well as my co-workers. The universal truths are a big part of that. That’s the foundation but it branches out into different interactions.
John Fallon, Lima, Ohio
Verbal Defense and Influence Instructor Training
Rhodes State College
I believe that the course will help me work with my students and with my fellow teachers and to create better outcomes. I think the course is about better communication; better listening and better speaking and I feel that this is something we can all benefit from.
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I referee high school and middle school basketball games. Before each game we talk to the coaches of each team. I applied the 5 Universal Truths and I told the coaches to treat each other with dignity and respect and they did the same for me. I was impressed so quickly because I was able to set the tone with these coaches.
Mitch Mestas, Pueblo West, CO
Verbal Defense and Influence Basic Training
Pueblo Regional Center
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