Robert Gurska, Minneapolis, MN
Verbal Defense and Influence Instructor
MOA Security Lieutenant
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We’ve been following this program for almost 23 years now. The program is great and it’s all about showtime.
Thomas Peterson, Minneapolis, MN
Verbal Defense and Influence Instructor
MOA Security
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We’re taking some of the principals of Verbal Defense and everyone who visits the Mall of America will feel safer in this environment.
Larry Monskey, Minneapolis, MN
Verbal Defense and Influence Instructor
MOA Security Patrol Sergeant Supervisor
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I really enjoyed the VDI course. I’ll be able to use it in both communicating with my officers and people on the floor. I think all our officers will be more successful because of the course.
Corbin Richards, Minneapolis, MN
Verbal Defense and Influence Instructor
MOA Hotel Security
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This is good not only for our officers and security, but also the front desk, housekeeping, and anyone that deals with the general public. The operation runs much more safely, comfortably, and smoothly.
Timothy Serafina, Bloomington, MN
Verbal Defense and Influence Instructor
Mall of America Security
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It has been a great course. Here at the Mall of America, we deal with a lot of customers. The class is a great tool that we can teach to our employees to provide better guest experience.
Christine Good, Bloomington, MN
Verbal Defense and Influence Instructor
MOA Security
Here at the Mall of America, we’ve been practicing Verbal Defense and Influence for a while and it is very well used. I’ve been applying it at work but what I’m really looking forward to is applying it at home with my family, especially my daughter because I struggle with her everyday.
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