October 1, 2015 Milwaukee, Wis. – Vistelar, a Milwaukee-based conflict-management consulting and training company, has launched an online training program for home social and health workers. This program was originally developed for an area major metropolitan hospital with 400+ social service employees and is now publicly available. This program is based on Vistelar’s Verbal Defense & Influence framework and is designed to increase staff safety during home visits.

Kati Tillema, Director of Operations at Vistelar, says, “We’re excited to launch this training for home social and health workers who, every day, are put in volatile and potentially high risk situations. These professionals do not receiving conflict management and personal safety training in their formal education and this online training program bridges the gap.”

Since the early 1980s Vistelar’s consultants have trained hundreds of thousands throughout the world how to prevent conflict and manage its negative impact – in healthcare as well as many other market sectors, including public safety, education and business.

This online course is an eight-hour certificate program designed to reduce patient/worker conflict, instances of conflict escalating to violence, patient/client complaints, liability/litigation and staff injuries. Other benefits include improved overall safety and employee morale/retention. In addition, in this era of smartphones and viral video, the program teaches how to look professional on camera no how a situation ends up. Register at Vistelar.com/home

Vistelar is a consulting and training organization based in Milwaukee, Wisconsin focused on addressing the entire spectrum of human conflict in personal and professional interactions – and the publisher of the Confidence In Conflict book series. Learn more at: http://vistelar.com.

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